Refund Policy

Our Commitment to You

At Pulse4K, we are committed to delivering a top-notch IPTV subscription service. This policy details the circumstances under which refunds may be issued, promoting transparency and fairness for every customer.

Refund Eligibility

You could qualify for either a complete or partial refund in these situations:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, kindly follow these steps:

  1. Reach our support team on WhatsApp at Contact us via WhatsApp.
  2. Please use the subject line: 'Refund Request'.
  3. Please provide your complete name, the email associated with your subscription, and your request's reason.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Analysis conducted by support staff.
  • Same day after approval Your refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Availability of funds varies by card issuer.

You will get an email notification at every stage. Response durations might lengthen on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued under these circumstances:

  • You feel dissatisfied with the content or channel list offered.
  • Your internet speed is insufficient or inconsistent for streaming content.
  • You have breached our Terms of Service, such as account sharing.
  • Geo-blocking challenges in your region are unfortunately outside of our influence and control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

After approval, refunds will be handled within three business days; however, the time it takes for the funds to appear in your account may vary, typically ranging from five to ten business days, based on your bank or payment provider.

Typically, refunds for changes of mind are not issued after the first 7 days. We recommend examining our features thoroughly and reaching out with any inquiries prior to subscribing.

Our subscription plans automatically renew. If you overlook cancellation prior to your renewal date, please reach out to us right away. We evaluate renewal refunds individually.